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Customer Service

Overview Top

These Terms of Use (“Terms”) were last updated on January 25, 2024.

Please review these Terms carefully as they serve as an enforceable contract and contain important information about your legal rights, remedies, and obligations.

Turn5, Inc. d/b/a Eckler's (“Turn5,” “we,” or “us”) provides this website (the “Site”), including all the products, services, information, and functionality it offers, subject to your agreement to these Terms.  By using the Site in any way, including by signing up for promotional mailings, texts, or emails, purchasing products, entering contests, and/or creating or signing into your account, you agree to be bound fully by these Terms, without change.  Additional terms may also apply depending on your use of the Site and they will be detailed in other locations on this Site.

BY AGREEING TO THESE TERMS, YOU AND TURN5 AGREE TO RESOLVE ALL DISPUTES BETWEEN THEM IN SMALL CLAIMS COURTS OR THROUGH BINDING INDIVIDUAL ARBITRATION ONLY, AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION AND TO HAVE CLAIMS DECIDED BY A JURY, AS SET FORTH IN THE DISPUTE RESOLUTION SECTION BELOW.

As explained in the Privacy section below, please note that our website causes communications about your browsing activities to be sent to third parties that provide services to us. By agreeing to the Terms, you expressly consent to these communications.

We recommend you print out a copy of these Terms for your records. They can be downloaded here. We each agree, upon request, to provide to each other a signed copy of these Terms.

Privacy Policy Top

Please read our Privacy Policy which is incorporated into these Terms and is a part of this contract. You agree with and consent to our Privacy Policy, including the information collection, transmittal, analysis, and usage practices it describes. Like most websites, our Site may cause information concerning you and your usage of and activities on the Site to be transmitted by your web browsing software to third parties including, but not limited to, advertising networks and content providers. By agreeing to the Terms, you consent fully to all such communications.

Order Acceptance Top

The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Turn5 reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer.  Verification of information may be required prior to the acceptance of an order.  Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered and Turn5 reserves the full right to revoke any stated offer, acceptance, or confirmation, and to correct any error, inaccuracy, or omission (including after an order has been submitted or an order confirmation has been sent), at any time and without legal obligation.  Certain orders constitute improper use of the Site. Turn5 reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at Turn5's sole

Risk Of Loss Top

All items purchased from Turn5 are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions Top

Turn5 attempts to be as accurate as possible.  However, Turn5 does not warrant that product descriptions or other content on the Site, including prices, are accurate, complete, reliable, current or error-free.  Such errors shall not be binding on Turn5 in any way.  If a product offered by Turn5 is not as described, your sole remedy is to return the product.

Permissible Uses Of Site Top

Subject to the terms of this Agreement, Turn5 grants you a limited, non-transferable, non-exclusive, license to access and make personal use of the Site. This license does not include the right to access or use the Site for any of the restricted purposes set forth below. Turn5 may terminate this license at any time for any reason.

The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not use the Site to place an order on behalf of yourself or a third party for resale to that third party; (b) you shall not license, sublicense, reproduce, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, its products or its content without the express written consent of Turn5; (c) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (d) you shall not access the Site in order to build a similar or competitive service, or to download, copy or collect content or account information for the benefit of another merchant; (e) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without Turn5's express written consent; and (f) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information or content (including images and text descriptions) of the Site without Turn5's express written consent.

Turn5 reserves the right, at any time, to modify, suspend, or discontinue the Site or any part thereof with or without notice. You agree that Turn5 will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or any part thereof.

Intellectual Property Rights Top

The Site contains valuable trademarks and service marks owned and used by Turn5. Any use of the Turn5 Marks without the prior written permission of Turn5 is strictly prohibited. The arrangement and layout of the Site, including but not limited to, the Turn 5 Marks, images, text, graphics, buttons, screenshots, and other content or material (collectively, the "Site Content") are the sole and exclusive property of Turn5.

UNAUTHORIZED COPYING, REPRODUCING, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE SITE IS PROHIBITED.

Turn5 uses a network of independent product and content suppliers, distributors and other such third parties to supply some of the products and content advertised on the Site. All other trademarks, service marks, product names, package designs and company names or logos associated with these products, and other such third parties, that are not owned by Turn5 but appear on the Site are the property of their respective owners.

Limitations Regarding Information Articles and Advice Top

Turn5 offers information, articles and advice to vehicle enthusiasts through this Site for educational purposes only. Turn5 does not warrant this advice and you agree to hold Turn5 harmless in the event information is inaccurate, even in the event of it causing damage to personal property, injury, or death.

Acceptable Use Policy Top

You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (a) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy rights, right of publicity, or any other intellectual property or proprietary right; (b) that is unlawful, harassing, abusive, tortious, threatening, harmful, abusive, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive (e.g., material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; or (c) in violation of any law, regulation, or obligations or restrictions imposed by any third party.

In addition, you agree not to use the Site to: (a) upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (c) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with or disrupt servers or networks connected to the Site or violate the regulations, policies or procedures of such networks; (e) attempt to gain unauthorized access to the Site, other computer systems or networks connected to or used together with the Site, through password mining or other means; or (f) harass or interfere with another user's use and enjoyment of the Site.

We reserve the right (but have no obligation under this Agreement) to review any User Content, investigate, and/or take appropriate action against you, at our sole discretion, if you violate the Acceptable Use Policy or any other provision of this Agreement, including removing or modifying your User Content, terminating your Turn5 account, and/or reporting you to law enforcement authorities. We may also remove or modify your User Content if it, in our sole judgment, violates the rights of, harms, or threatens the safety of any other person, or creates liability for us or any other person. To cooperate with legitimate governmental requests, subpoenas or court orders, or to protect our business and members, we may access and disclose any information we consider necessary or appropriate, including your Turn5 account username and password, IP address and traffic information, usage history, and your User Content.

Third Party Sites And Other Users Top

The Site may contain links to, or advertisements for, third-party web sites (collectively, "Third-Party Sites") (for example, social media sites such as Facebook, YouTube, Twitter, or Pinterest). Such Third-Party Sites are not under the control of Turn5 and Turn5 is not responsible for any Third-Party Sites. Turn5 provides links to these Third-Party Sites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You agree that you use all Third-Party Sites at your own risk. When you link to a Third-Party Site, the applicable service provider's terms and policies, including privacy and data gathering practices govern. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any Third-Party Site. You explicitly agree that by entering into this Agreement, you will abide by and agree to be bound to YouTube’s Terms found here: (https://www.youtube.com/t/terms).

Each Site user is solely responsible for all its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Site users are solely between you and such user. You agree that Turn5 will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

You hereby release Turn5, its officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us from claims, demands for any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that are either directly or indirectly related to or arise out of any interactions with or conduct of other Site users or Third-Party Sites.

Disclaimer Of Warranties Top

Turn5 intends for the information and data contained in the Site to be accurate and reliable but since the information and data have been compiled from a variety of sources, they are provided “AS IS” and "AS AVAILABLE." You expressly agree that your use of the Site and any information contained therein is at your sole risk.

NEITHER TURN5 NOR ITS THIRD PARTIES WARRANT THE ACCURACY, OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS SITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THIS SITE. WE CANNOT AND DO NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.

ACCORDINGLY, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TURN5 EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.

SOME JURISDICTIONS, INCLUDING NEW JERSEY, DO NOT ALLOW THE DISCLAIMER OF WARRANTIES SO SUCH DISCLAIMERS MAY NOT APPLY TO YOU.

If your products have manufacturers’ warranties, you’ll need to have those available to produce upon consumer request.

Limitation on Liability Top

IN NO EVENT SHALL TURN5, OUR OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, PARENTS, JOINT VENTURES, SUCCESSORS AND ANY OTHER COMPANIES UNDER COMMON CONTROL WITH US, OR ANY INDEPENDENT CONTRACTORS, BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH TURN5, YOUR USE OF THE SITE, PRODUCTS, OR THIRD PARTY SITES, OR YOUR INTERACTION WITH OR RELIANCE ON ANY ADVICE FROM ANY SUCH PERSON OR ENTITY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE, PRODUCTS AND THIRD-PARTY SITES AND ANY INTERACTIONS WITH OR RELIANCE ON ADVICE FROM ANY SUCH PERSON OR ENTITY ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING THEREFROM. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH TURN5, ANY INTERACTIONS WITH OR RELIANCE ON ADVICE FROM ANY SUCH PERSON OR ENTITY, OR THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY US DOLLARS ($50) OR (B) AMOUNTS YOU'VE PAID TURN5 IN THE PRIOR 12 MONTHS.  TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TURN5 AGREE THAT ANY CLAIM BETWEEN US MUST BE BROUGHT WITHIN TWO (2) YEARS.

SOME JURISDICTIONS, INCLUDING NEW JERSEY, DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Indemnity Top

You agree to indemnify and hold Turn5, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors, independent contractors, and any other companies under common control with us harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site or Products, (b) your User Content, (c) your violation of this Agreement, or (d) your interaction with such independent contractors or reliance on any advice provided by them. Turn5 reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Turn5. Turn5 will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Arbitration Top

EXCEPT FOR A CLAIM THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, YOU AND TURN 5 AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.

Any and all disputes between you and Turn 5, its agents, employees, officers, directors, principals, successors, assigns, subsidiaries, affiliates, or independent contractors (collectively for purposes of this section, 'Turn 5'), including disputes arising from or relating to these Terms of Use, the Privacy Policy, and any other policy in effect at the time of your use, any purchase on www.Turn 5.com, communications between you and Turn 5, the reliance on any advice provided by such independent contractors, or other products, programs, services or promotions provided by Turn 5. including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be settled by binding arbitration administered by the JAMS, Inc. under its rules applicable to consumer disputes, in effect on the date thereof. Information on JAMS and how to start arbitration can be found at www.jamsadr.com or by calling 800-352-5267. For purposes of this section, these Terms of Use and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (FAA). To the extent state law applies to any portion of a proceeding brought by you or us, the applicable law will be the law of the state of your residence, as determined based on your shipping address on file with Turn 5.com. Except for a demand determined by an arbitrator or court to be frivolous, Turn 5 will pay up to $10,000 in costs and expenses that otherwise might be due by you under the JAMS consumer arbitration rules. At your election, the arbitration will take place in the county in which you reside or, if you choose, by telephone or based on the parties’ written submissions. Notwithstanding the above, you or Turn 5 can bring any individual claim in small claims court consistent with the jurisdictional limitations of such court.

Prior to initiating any arbitration, the initiating party will give the other party at least 60-days' advanced written notice of its intent to file for arbitration. Turn 5 will provide such notice by e-mail to your e-mail address on file with Turn 5 and you must provide such notice by e-mail to [email protected]. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration. The arbitrator will have the power to grant whatever individual relief would be available in court under law or in equity and any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. This provision is a precondition to any arbitration demand.

TURN 5 AND YOU AGREE THAT ANY COVERED DISPUTE HEREUNDER WILL BE SUBMITTED TO ARBITRATION ON AN INDIVIDUAL BASIS ONLY. NEITHER TURN 5 NOR YOU ARE ENTITLED TO ARBITRATE ANY COVERED DISPUTE AS A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY ACTION AND THE ARBITRATOR(S) WILL HAVE NO AUTHORITY TO PROCEED ON A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL BASIS. If any provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration).

Notwithstanding any provision in these terms to the contrary, we agree that if Turn 5 makes any future material change to this dispute resolution provision, it will not apply to any individual claim(s) that you had already provided notice to Turn 5. In the event that this arbitration agreement does not apply to a given dispute, then the parties agree to the exclusive jurisdiction of the state and federal courts in Chester County, Pennsylvania to resolve such claims.

Term And Termination Top

Subject to this Section, this Agreement will remain in full force and effect while you use the Site. We may (a) suspend your rights to use the Site (as well as your Turn- 5 account) or (b) terminate this Agreement, at any time for any reason at our sole discretion, including for any use of the Site in violation of this Agreement or if we believe you are younger than 18 years of age. Upon termination of this Agreement, your Turn5 account and right to access and use the Site will terminate immediately. You understand that any termination of your Turn5 account may involve deletion of any User Content you may have posted. Turn5 will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your Turn5 account or deletion of your User Content.

The provisions herein related to our intellectual property rights, user content, acceptable use, disclaimer of warranties, indemnity, limitation and liability, and arbitration together with any other rights and obligations which by their nature are reasonably intended to survive such termination, including the end of any other aspect of the relationship between you and Turn5, including your decision to stop purchasing from Turn5 or the cancellation or end of any participation in any service, program, or promotion offered by Turn5, will survive any termination of these Terms of Use.

General Top

We reserve the right to make changes to our Site, this Agreement and other service terms, such as our Privacy Policy, and other miscellaneous policies, at any time. Each time you use our Site, you should visit and review the then current Terms and Policies that apply to your transactions and use of our Site. If you do not agree to be bound by the then current Terms and Policies, your sole remedy is not to use our Site. If any terms of this Agreement or other service terms are deeded invalid, void, or for any reason unenforceable, any such term shall be deemed severable and shall not affect the validity and enforceability of any other terms.

Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. This Agreement is governed by the laws of the State of Pennsylvania without regard to conflict of law provisions. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word "including" means including without limitation. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. This Agreement, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Turn5's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The terms of this Agreement shall be binding upon assignees.

Fitment Guarantee Top

WE GUARANTEE our products will fit your vehicle provided that, as you shop for and order the products on Ecklers.com, you accurately select the features of your vehicle from the options Ecklers.com presents, and Ecklers.com does not displayed a notice saying the product will not fit the vehicle you selected.  If, despite these conditions, a product does not fit, we will treat the product as defective under our return policy View Details